FAQ 6 - ACCOUNTS AND PRIVACY

Creating an Account: To create an account, click on the "Sign Up" or "Create Account" button on our website's homepage or during checkout. Fill in your email address, choose a password, and provide any required information.

Updating Account Information: You can update your account information, such as email address, phone number, and shipping address, by logging into your account and navigating to the "Account Settings" or "Profile" section.

Password Security: Your account is password-protected to ensure security. If you forget your password, you can reset it using the "Forgot Password" link on the login page. Follow the instructions sent to your registered email.

Profile Customization: Customize your account settings to save preferences, manage your wishlist, view order history, and track shipments conveniently.

Account Termination: If you wish to delete your account permanently, please contact customer support. Note that this action is irreversible and will delete all account data, including order history.

Guest Checkout Option: If you prefer not to create an account, you can proceed with guest checkout for a quick and easy shopping experience.

Information Collection: We collect personal information like email addresses, phone numbers, and shipping addresses to process orders and provide customer support.

Data Usage: Your personal information is used strictly for order fulfillment, customer service, and occasional promotional emails if opted-in. We do not sell or share your information with third parties without your consent.

Security Measures: We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Third-Party Services: Some services, such as payment processing and shipping, require sharing basic information to complete transactions and deliveries.

Cookie Usage: We use cookies to enhance your browsing experience and analyze website traffic. You can manage cookies through your browser settings.

Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in our privacy policy or as required by law.

Secure Transactions: Your payment details are encrypted and securely processed. We do not store full credit card information on our servers.

Password Best Practices: Choose a strong password and avoid sharing it with others. Change your password periodically for added security.

Monitoring Account Activity: Regularly review your account activity and report any suspicious or unauthorized transactions to customer support immediately.

Secure Communication: We use SSL encryption to protect data transmitted between your browser and our servers, ensuring secure communication.

Phishing Awareness: Be cautious of phishing attempts. We will never ask for sensitive information like passwords via email or phone calls.

Unsubscribing from Emails: To unsubscribe from marketing emails, click the "Unsubscribe" link at the bottom of any promotional email or contact customer support.

Transactional Emails: We send order confirmations, shipping notifications, and customer service messages via email to keep you informed about your purchases.

Email Security: We do not send unsolicited emails asking for personal information. Verify the sender's email address and contact us directly if you have concerns.

Opt-In Policy: By creating an account, you agree to receive transactional emails related to your orders. You can opt out of promotional emails at any time.

Email Verification: Ensure your email address is accurate and up to date to receive important account-related notifications and reset password instructions.

Account Deletion Request: Contact customer support to request account deletion. Provide your account details for verification purposes.

Data Removal: Deleting your account will permanently remove all personal data associated with it from our systems, including order history and saved preferences.

Retention Period: We retain certain information as required by law or for legitimate business purposes, even after account deletion. This includes transaction records for accounting and tax purposes.

Account Closure Confirmation: Once your account is closed or deactivated, you will receive confirmation via email. Contact us if you do not receive this confirmation promptly.

Cookie Use Explanation: We use cookies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device by your web browser.

Types of Cookies: We use session cookies (temporary) and persistent cookies (long-term) to remember your preferences and analyze site traffic patterns.

Managing Cookies: You can manage cookie preferences through your browser settings. Disabling cookies may limit your access to certain features and functionalities on our website.

Third-Party Cookies: Some third-party services used on our website, such as analytics tools and advertising networks, may also place cookies on your device.

Cookie Consent: By using our website, you consent to the use of cookies as described in our Cookie Policy. You can change your consent preferences at any time.

Opt-Out Options: You have the option to opt out of certain types of cookies or third-party tracking by adjusting your browser settings or using opt-out tools provided by third parties.

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