Minimum Order Requirement: Customers qualify for free shipping on orders over INR 799.

Promotional Periods: Free shipping is available during festival days.

Applicable Locations: Free shipping applies to domestic orders anywhere within India.

Automatic Application: Free shipping is automatically applied at checkout for eligible orders.

Tracking Number Issuance: You will receive a tracking number via email once your order is dispatched.

Tracking Methods: Use the tracking number on our website or the carrier's tracking portal for real-time updates.

Delivery Updates: Expect updates such as "Shipment Picked Up," "In Transit," and "Out for Delivery."

Contact Support: Contact our customer support team if you do not receive tracking information within 48 hours of placing your order.

Common Causes: Delays may occur due to weather conditions, carrier delays, or high order volumes during peak seasons.

Notification: We will notify you via email or SMS about any significant delays and provide a new estimated delivery date.

Resolution Process: Contact our support team if your order is delayed beyond the estimated delivery time for assistance.

Customer Support: For shipping issues, reach out to our support team at helpdesk@urbanfoxstore.com for prompt resolution.

Protection of Items: Items are securely packed using bubble wrap and sturdy boxes to prevent damage during transit.

Custom Packaging Requests: Contact our support team to request special packaging options such as gift wrapping for a small fee.

Eco-friendly Practices: We use recyclable materials for packaging whenever possible to minimize environmental impact.

Multiple Items: Multiple items are consolidated into one shipment unless separate packaging is requested during checkout.

Labeling and Documentation: Each package is labeled with a shipping label and includes necessary documentations.

Primary Carriers: We partner with Ekart, Bluedart and Delhivery for reliable delivery services across the states of India.

Shipping Regions: Our carriers provide nationwide coverage, including remote areas.

Tracking Integration: Tracking information from our carriers is integrated into our system, allowing customers to track orders directly on our website.

Service Options: Options include standard delivery, expedited shipping, and signature confirmation upon request.

Feedback Mechanism: We value your feedback on carrier services to continually improve shipping experiences. Please share your thoughts with us through our customer support channels.