We understand that sharing sensitive financial information online can be uncomfortable for some customers. If you are unable or prefer not to make an online payment, you can choose the Cash on Delivery (COD) option. With COD, you can pay for your purchase in cash upon receiving the product. This way, you won't need to share your card details or any financial information online.

+ The maximum order value for a COD payment is ₹10,000.

+ We accept only cash at the time of delivery. We would recommend keeping exact change ready for the delivery executive when you receive the order.

+ Gift Cards or store credit cannot be used for COD orders.

+ Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.

If your payment fails, follow these steps to resolve the issue:

1. Check Your Details: Ensure that all the payment information you’ve entered is valid and correct, including debit/credit card details, UPI IDs, or net banking credentials.

2. Verify Funds: Confirm that your account has sufficient funds or credit limit to cover the purchase.

3. Retry Payment: Sometimes, simply trying the payment again can resolve temporary issues.

4. Use a Different Method: If the problem persists, try using a different payment method. Urban Fox Store accepts UPI, Internet Banking, Wallets, Credit/Debit Cards (Visa, MasterCard, Rupay), and Cash on Delivery (COD).

5. Clear Browser Cache: Clearing your browser’s cache and cookies can often resolve technical issues that might be causing the payment to fail.

6. Check Network Connection: Ensure you have a stable internet connection during the transaction.

7. Contact Customer Support: If you continue to experience problems, reach out to our Whatsapp customer support team for assistance.

If your money has been debited but your order was not placed, please follow these steps:

1. Check Order Confirmation: Verify if you received an order confirmation email or SMS. Sometimes there can be a delay in the order status updating.

2. Wait a Few Minutes: Occasionally, there may be a short delay between payment and order confirmation. Wait a few minutes and check again.

3. Check Order History: Log in to your Urban Fox Store account and check your order history to see if the order appears there.

4. Contact Customer Support: If the order does not appear, contact our Whatsapp customer support team immediately. Provide them with the following details:

+ Transaction ID or reference number.

+ Date and time of the transaction.

+ Payment method used (UPI, Internet Banking, Wallet, Credit/Debit Card).

+ Amount debited.

5. Bank Statement: Check your bank statement or payment provider’s app to confirm the transaction. This information can help speed up the resolution process.

6. Resolution: Our customer support team will investigate the issue and ensure that your order is either placed successfully or your money is refunded promptly.

At Urban Fox Store, your security is our top priority. We utilize the Cashfree payment gateway, which employs advanced encryption technology to ensure your financial information is protected. With Cashfree, all transactions are securely processed, adhering to stringent security standards. This includes SSL encryption and PCI DSS compliance, safeguarding your data throughout the payment process. We do not store any sensitive payment information on our servers, adding an extra layer of security. Shop with confidence, knowing that your online payments are secure with us.