No Exchange Policy: We currently do not offer exchanges. If you need a different size or color, please return the item for a refund and place a new order.

Return and Reorder: Follow our return process to receive a refund, and then place a new order for the desired item.

Processing Time: Refunds are processed within 5-7 business days of receiving the returned item.

Stock Availability: Ensure the item you wish to purchase is in stock by checking our website before placing a new order.

Non-Returnable Items: Items purchased during sales or promotions follow the same return eligibility criteria but are not eligible for exchange.

Customer Support: If you have any questions about returning an item or placing a new order, please contact our customer support team for assistance.

Before Shipping: To cancel an order before it ships, contact our customer support team as soon as possible.

Cancellation Fee: There is no cancellation fee if the order is canceled before shipping.

After Shipping: Orders cannot be canceled once they have been shipped; however, you can return the item once received.

Notification: You will receive an email confirmation once your cancellation request is processed.

Refund for Canceled Orders: Refunds for canceled orders are processed within 5-7 business days.

Processing Time: Refunds are processed within 5-7 business days of receiving the returned item.

Refund Method: Refunds are issued to the original payment method used during the purchase.

Non-Refundable Fees: Original shipping fees are non-refundable, except in cases where the return is due to a defect or error on our part.

Notification: You will receive an email notification once your refund has been processed.

Partial Refunds: Items returned in non-original condition or missing tags may be subject to a partial refund.

Store Credit Option: Customers can opt to receive a refund as store credit for future purchases.

Reporting Damages: Contact our customer support team within 24 hours of delivery if you receive a damaged or defective item.

Required Information: Provide photos of the damaged or defective item and your order number for verification.

Replacement Process: Once verified, a replacement item will be shipped at no additional cost.

Return of Damaged Items: In most cases, you will need to return the damaged item before a replacement is sent.

Processing Time: Replacements for damaged or defective items are processed within 5-7 business days.

Refund Option: If a replacement is not available, a full refund will be issued.

Non-Returnable Items: Items such as customizable items and final sale items are non-returnable.

Final Sale Items: Items marked as final sale are not eligible for return or exchange.

Gift Cards: Gift cards and promotional items cannot be returned or refunded.

Conditions for Exceptions: Non-returnable items may be accepted if they are defective or damaged upon receipt.

Custom-Made Items: Personalized or custom-made items are also non-returnable.

Hygiene Products: For health and safety reasons, items like face masks are non-returnable.